Shipping policy
SHIPPING POLICY — COLUMBIA FRESH
Last updated: September 2026
1. Delivery zones We deliver to Romania and to countries within the European Union. If your country is not available at checkout, please contact us directly.
2. Order processing Orders are processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.
3. Estimated delivery times
- Romania: 2–4 business days
- EU (main countries): 5–10 business days
Delivery times are estimates and may vary depending on the carrier, destination, and peak periods (holidays, promotions).
4. Shipping costs
Romania:
- Order under 56 EUR: 5.49 EUR (standard shipping)
- Order of 56 EUR or more: FREE
Italy, Germany, France, Hungary (and the rest of the EU):
- Order under 195 EUR: 25.00 EUR (standard shipping)
- Order of 195 EUR or more: FREE
Shipping rates are fixed, displayed at checkout, and apply per order based on the destination country.
5. Order tracking Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to the carrier's tracking platform.
6. Failed delivery or returned parcel If delivery fails due to incorrect contact information or recipient unavailability, the parcel may be returned to the sender. In this case, re-shipping costs are the responsibility of the customer.
7. Damaged items in transit If you receive a damaged parcel, please document its condition (photos/video) before opening it and contact us within 48 hours of receipt. We will assess the situation and find a prompt resolution.
8. Contact For any questions regarding the delivery of your order, please contact us through the contact page on our website.