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RETURN AND REFUND POLICY — COLUMBIA FRESH
Your satisfaction matters to us. If you are not happy with your purchase, here is how we handle it.
Return window You have 14 days from the date you receive your parcel to request a return.
Return conditions Returned products must be:
- Unused and in their original condition
- Packaging may be opened, provided the product has not been used
- Accompanied by proof of purchase (order number or invoice)
Non-returnable items We do not accept returns for products that have been used, damaged, or are no longer in the condition in which they were delivered.
How to initiate a return Contact us at the email address on our website before sending the product back. We will confirm your return request and provide you with the shipping address. Return shipping costs are the responsibility of the customer, except in cases where the product is defective or was incorrectly delivered.
Refund Once the returned product has been received and inspected, you will be notified by email. Refunds are processed within 5–7 business days and issued, at your choice:
- To the card / account used for payment
- As a voucher / store credit
Defective or incorrectly delivered products If you received a defective product or one that differs from what you ordered, please contact us immediately. We will cover all return shipping costs and will replace the product or issue a full refund.